Terms & Conditions

1. Acceptance of Terms

By accessing and using the Torrent Aquatics website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Products and Services

2.1 Product Descriptions

We strive to provide accurate descriptions and images of our products. However, natural variations may occur in live fish and plants. Colors, sizes, and patterns may vary from photographs shown.

2.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to change prices at any time. Price changes will not affect orders already confirmed.

3. Orders and Payment

3.1 Order Confirmation

An order confirmation does not guarantee product availability. We will notify you if any items are unavailable and offer alternatives or a refund.

3.2 Payment Processing

Payment is processed securely through Razorpay. By making a purchase, you warrant that you are authorized to use the payment method provided.

3.3 Order Cancellation

Orders may be cancelled before shipment by contacting us via WhatsApp. Once shipped, orders cannot be cancelled.

4. Shipping and Delivery

4.1 Delivery Times

Estimated delivery times are provided in good faith but are not guaranteed. Delays may occur due to weather, logistics, or other factors beyond our control.

4.2 Risk of Loss

Risk of loss passes to you upon delivery. Please ensure someone is available to receive live shipments.

4.3 Shipping Restrictions

We may be unable to ship to certain locations due to legal restrictions or logistical limitations. We will notify you if your order cannot be fulfilled.

5. Returns and Refunds

Please refer to our Return Policy and DOA Policy for detailed information on returns and refunds.

6. Customer Responsibilities

6.1 Aquarium Care

Customers are responsible for maintaining proper aquarium conditions for the health of purchased specimens. This includes appropriate tank size, water parameters, filtration, and compatible tank mates.

6.2 Acclimation

Proper acclimation of new specimens is the customer's responsibility. Failure to properly acclimate may void DOA claims.

6.3 Legal Compliance

Customers must ensure that their purchase and keeping of aquatic species complies with local laws and regulations.

7. Intellectual Property

All content on this website, including images, text, logos, and design elements, is the property of Torrent Aquatics and is protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

Torrent Aquatics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the products.

9. Dispute Resolution

Any disputes arising from these terms shall be governed by the laws of India. The courts of Chennai shall have exclusive jurisdiction.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

• WhatsApp: +91-9444010252
• Email: support@torrentaquatics.com
• Address: Chennai, Tamil Nadu, India