Store Policies

Delivery Areas

We currently ship to all major cities within India. For remote areas, additional shipping charges and delivery time may apply.

Shipping Methods

• Live Fish & Plants: Express delivery (1-2 days) via temperature-controlled packaging
• Equipment: Standard delivery (3-5 days) via trusted courier partners

Packaging

All live specimens are carefully packed in insulated boxes with heat/cold packs as needed. Fish are packed in breather bags with adequate oxygen.

Tracking

Once your order ships, you'll receive a tracking number via WhatsApp and email to monitor your delivery.

Non-Returnable Items

Due to the live nature of our products, we cannot accept returns for:

• Live fish
• Live plants
• Opened food products
• Used equipment

Eligible for Return

Unopened, unused equipment may be returned within 7 days of delivery for a full refund. The item must be in original packaging.

Refund Process

Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Information We Collect

We collect information you provide when placing orders, including name, address, email, and phone number.

How We Use Your Information

• Process and fulfill your orders
• Send order updates via WhatsApp/email
• Improve our services
• Send promotional offers (with your consent)

Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled securely by Razorpay.

Your Rights

You can request access to, correction of, or deletion of your personal data by contacting us via WhatsApp.

Accepted Payment Methods

• Credit/Debit Cards (Visa, MasterCard, RuPay)
• UPI (GPay, PhonePe, Paytm)
• Net Banking
• Wallets

Payment Security

All payments are processed securely through Razorpay. We do not store your card details on our servers.

Price Guarantee

Prices displayed are final and include all taxes. No hidden charges will be added during checkout.